Wednesday, July 3, 2013
Consumers File Lawsuit against Sears over Front-Loading Washers
Well, a group of consumers have gathered together to file a class action lawsuit against Sears over that awful smell, claiming that
the design of these front-loaders is defective, and actually causes mold, mildew, and horrible smells in a machine that's supposed to be clean.
The lawsuit claims the problem is with the manufacturing of these loaders and argue that the machines should be designed to prevent this from happening. Consumers claim this design flaw needs to be corrected - and those who purchase a smelly washer need to be compensated - because the front loaders are marketed as "green" machines that incorporate efficient energy and water usage, and this benefit should not come at the cost of smelly laundry.
According to the lawsuit, the problem lies in a water-tight seal around the front-loader's door. When the washer is closed, no water gets out, but no air gets in either, thus the smell. The product manuals clearly state that the door should be left open to prevent microorganisms from breeding, which causes the unpleasant smell.
But consumers argue that it's a natural reaction to close the front loading design once a load is complete noting that an opened front-loading washer door is a hazard that can cause injury if one were to walk into it. Additionally, they point out that the water tight seal isn't even necessary to the product's design.
The manufacturers have argued that a class action isn't appropriate because so few users have complained, and the cause of the smell can't be blamed solely on the washer's design. The case has reached the US Supreme Court, which ordered it back to a lower circuit for reconsideration.